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Answers to questions you might have about Northwind Metrics.
Northwind Metrics is a self-serve product analytics platform for B2B SaaS teams. It tracks activation, retention, and feature adoption without writing SQL, so product managers can answer their own questions.
Northwind Metrics is built for product, growth, and data teams at B2B SaaS companies. Product analytics your whole team can read.
Northwind Metrics is SOC 2 Type II certified, encrypts data in transit and at rest, and supports EU data residency.
Yes. Northwind Metrics integrates with Segment, Snowflake, Slack, and HubSpot, and offers an API so you can connect the tools you already use.
Yes. Northwind Metrics is designed for product, growth, and data teams at B2B SaaS companies and works out of the box — most teams are set up the same day, and our team helps with onboarding.
The short version — see the pricing cards above for prices.
| Capability | Starter | Advanced | Enterprise |
|---|---|---|---|
| Core platform | ✓ | ✓ | ✓ |
| Segment integration | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | Priority |
| Reporting & dashboards | Basic | Advanced | Custom |
| SSO (SAML / OIDC) | — | ✓ | ✓ |
| SCIM provisioning | — | — | ✓ |
| Audit logs & SIEM export | — | ✓ | ✓ |
| Data residency (EU / US) | — | — | ✓ |
| Dedicated success manager | — | — | ✓ |
| 99.99% uptime SLA | — | — | ✓ |
The fastest way to evaluate product analytics platform pricing is to compare it to what it replaces, not to its list price. Customers consolidating multiple overlapping product analytics platform tools usually find Northwind Metrics pays for itself in the first quarter — before any productivity gains.
Beyond consolidation, the second-order effects compound: faster onboarding for new hires, fewer hand-offs between teams, cleaner data flowing into the rest of your stack, and audit trails ready before security review asks. We document each of these in customer ROI reviews and would be happy to share the template before you decide.
The honest counter-list — things you won't have to negotiate around.
Northwind Metrics prices on the metric that scales with value — never on the number of seats you add.
SAML and OIDC SSO are available on every paid plan, not gated behind an Enterprise upgrade.
Northwind Metrics is funded by customer revenue. There is no ad model, no aggregated-data resale, no data brokers.
Cancellation is one click in the dashboard. Annual contracts can be cancelled and prorated, no email loops.
Northwind Metrics is priced on tracked monthly active users (MAU). The Starter plan is a flat monthly fee up to 10,000 MAU; above that, pricing scales per block of MAU. Enterprise pricing adds SSO, data residency, and a dedicated success manager and is quoted per company.
Yes. Every plan starts with a no-credit-card trial so product, growth, and data teams at B2B SaaS companies can evaluate Northwind Metrics before committing.
Absolutely — upgrade, downgrade, or move to an annual contract at any time, and changes are prorated automatically.
We offer annual-commit discounts, a startup program, and discounted education / nonprofit pricing. Volume pricing for larger teams is quoted individually.
Northwind Metrics never cuts off your service. Overages are billed at published per-unit rates and you can set a hard spend cap.
Yes. Enterprise adds SSO, SCIM, dedicated infrastructure, custom limits, and a 99.99% SLA. Pricing is quoted per company.
Switch to an annual contract and pay 15% less than monthly. Available on every paid plan.
Series A-and-earlier startups under 50 employees get 50% off the first year of Northwind Metrics. Apply through sales.
Verified educational institutions and registered nonprofits get 50% off any plan, every year, no expiry.
Customers over a certain volume tier of product analytics platform usage receive automatic tiered pricing. The break-points are documented in your contract.
Try Northwind Metrics for 30 days — if it isn't the right fit, we refund every dollar, no questions. Enterprise plans add a 99.99% uptime SLA with credits, and we'll migrate your data from any incumbent product analytics platform at no charge.
Three real-world scenarios so you can ballpark Northwind Metrics for your team.
On the Starter plan, a team this size typically pays around $49/mo and stays well within the included usage. Most teams stay on Starter for 6–12 months before upgrading.
Most mid-market customers move to Advanced for SSO, advanced reporting, and the integrations beyond Segment. Annual commits include a 15% discount.
Enterprise pricing is quoted per company. It adds dedicated infrastructure, audit logs/SIEM export, data residency, and a 99.99% SLA — see the comparison above.